Read FAQ’s

Q: What time will my rental be delivered?

A: If you choose our free delivery option, your rental will be delivered between 7am and 5pm on the day of your rental, as it fits into our delivery route around the city. Your rental time does not start until the tools or equipment are dropped off to you.

Q: I need my equipment in the morning, do you have any options for this?

A: Yes, we offer Premium Delivery for guaranteed morning delivery. Limited slots are available from 7am-9am, 9am-11am, 11am-1pm, and 1pm-3pm. This option comes at an additional cost, and availability and pricing details will be provided during the online booking process.

Q: Will you deliver equipment into my home or business?

A: No, we only offer curbside delivery of tools and equipment. Delivery will be made to the designated pickup area.

Q: What are the Ainfrarentals.ca payment terms?

A: All rentals must be pre-paid using Visa or Mastercard. Rental extensions also require pre-payment at the time of extension.

Q: What information is needed to complete a rental?

A: Please follow the steps on our website to complete your rental. At the time of delivery, you will need to provide a valid driver’s license and the license plate number of your vehicle.

Q: What is the fuel fee, and is it mandatory?

A: Rentals that require fuel will have a mandatory fuel fee added to the rental cost. This fee covers a full tank of fuel at the time of delivery, and you are not required to refill the fuel upon pickup. The fuel fee is mandatory and cannot be removed or refunded once the equipment is delivered.

Q: What days of the week do you provide delivery of tools and equipment?

A: We provide delivery of tools and equipment seven days a week in most markets, with some exceptions.

Q: Are you open for pickup?

A: Yes, we are open for equipment pickup.

Q: What is Ainfrarentals.ca’s cancellation policy?

A: You can reschedule your rental to a new date up to 24 hours before delivery. For a full refund, rental cancellations require a 7-day notice.

Q: Do you deliver to the loading dock level?

A: Yes, we can deliver equipment to the loading dock level. Please select this option when booking your rental.

Q: Will the equipment fit through our doors?

A: It is the renter’s responsibility to confirm the dimensions of the equipment being delivered and ensure that it can access the required location.

Q: I will be renting for a long period of time. How will I be charged?

A: Your credit card will be charged every four weeks for the rental duration.

Q: I would like to return the equipment early. What should I do?

A: Please contact us at 647-287-9896, and we will arrange a new pickup date for you.

Q: I need to keep the equipment longer. What should I do?

A: Please contact us at 647-287-9896, and we can extend your rental based on equipment availability.

Q: What happens if the equipment gets damaged?

A: If the equipment gets damaged, please stop using it and contact us immediately. We will provide guidance on the next steps. The rental charge covers normal wear and tear, but any breakage, damage, cleaning, or loss of equipment may incur additional charges. We offer an optional “LIMITED DAMAGE WAIVER” that covers the first $1000 of accidental damage charges. Please refer to your rental agreement for full details.

Q: What happens if I did not use the equipment due to weather or other circumstances?

A: Rental fees are charged regardless of weather or usage. The fees are based on the duration of the rental and refunds are not provided for unused equipment.

Q: What is a Key charge and how much is it?

A: A key charge of $35 per key is applied if a key to a piece of equipment is lost or not returned at the time of pickup.

Q: Where can I view equipment availability, and can I book a rental for a specific date?

A: Equipment availability can be viewed on our website 24/7, and you can book a rental for a specific date through our online booking system.

Q: Do you offer any special weekend rates?

A: Ainfrarentals.ca operates seven days a week, and weekend rates are the same as weekday rates.

Q: Do tools and equipment have to be returned clean?

A: Yes, tools and equipment must be returned clean and free of debris. Failure to do so may result in cleaning fees being applied.